Refund & Cancellation Policy
Last updated: July 27, 2026
This policy covers training sessions, packages, programs, and consultations booked through ugisathletics.com. For UGIS Athletics branded merchandise, see Merchandise Returns below.
1. Payment
All sessions, packages, and programs are paid in advance via Stripe at the time of booking.
2. Cancellations By The Client
Sessions may be rescheduled or cancelled with at least 24 hours’ notice, with no penalty. Cancellations made with less than 24 hours’ notice: the session is forfeited (lost), with no additional fee charged.
3. No-Shows
A missed session with no notice is treated as a lost session; a one-time courtesy reschedule may be offered at our discretion.
4. Refunds
No refunds are issued. Sessions and packages are non-refundable once purchased; unused sessions may be rescheduled per the terms above.
5. Package / Program Expiration
Multi-session packages of fewer than 5 sessions expire in 30 days; packages of 5 or more sessions expire in 45 days. Unused sessions after expiration are forfeited, with no refund.
6. Free Consultations (Calendly)
Free consultations may be rescheduled or cancelled with at least 3 hours’ notice via the Calendly link.
7. Elite / Team / Group Bookings
Team basketball training clinics and group bookings require a non-refundable deposit to hold the date. Payment structure for large groups: 50% upfront, 50% on the back end.
8. Contact
Refund or cancellation requests: coachemmanuel@ugisathletics.com · 240-605-1175.
Merchandise Returns
This section covers UGIS Athletics branded merchandise (hats, shirts, shorts) purchased through ugisathletics.com. It does not cover in-person training sessions or consultations – see the sections above for those.
Returns Window
You have 14 days from the delivery date to request a return or exchange. After 14 days, we’re unable to offer a refund or exchange.
Condition Of Returned Items
Items must be unused, unworn, and in their original condition and packaging, with tags attached. Items that show signs of wear or have been washed cannot be accepted.
How To Start A Return
Email coachemmanuel@ugisathletics.com with your order number and the reason for the return. We’ll confirm the next steps and a return address.
Refunds (Merchandise)
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within a few business days. Original shipping costs are non-refundable.
Exchanges
Need a different size or color? Email us and we’ll arrange an exchange, subject to availability.
Damaged Or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and your order number, and we’ll make it right at no additional cost.
Contact (Merchandise)
Questions about a merchandise return? Reach us at coachemmanuel@ugisathletics.com or 240-605-1175.